Insurance Broker- Customer Service Team – Ambitious Independent Broker

Join our dynamic 5-star Customer Service Team and make a real impact!

Reporting to the Customer Service Manager, you'll play a key role in maintaining and growing customer relationships while ensuring our office runs like clockwork.

Your tasks will include offering top-notch insurance advice, managing claims, and collaborating with the wider branch. You'll also get to flex your marketing muscles by engaging on social media and identifying exciting opportunities through lead generation, cross-sales, and referrals. Be a part of our energetic team where your contributions truly matter!

Key Objectives & Responsibilities will include:

• Master inbound calls, live chat, and emails like a pro
• Spot and suggest new product lines to boost our offerings
• Guide clients through policy adjustments to binding cover with ease
• Team up with Underwriters and claims handlers to get the best results for our clients
• Engage on social media to boost brand awareness and business growth
• Stay on top of daily tasks to ensure compliance is always spot-on

About you

Are you a team player with a knack for innovation and collaboration? Can you confidently handle verbal and written communications and rock social media at a business level?

We're looking for someone positive and diligent who believes in working hard and playing hard. Insurance experience is a plus, but if you've been part of a successful team in a related industry, we want to hear from you! If you're eager to learn, grow, and advance your insurance career with strong team support, and thrive in a fast-paced, high-pressure environment, this is the perfect opportunity for you!

You will have or be:

• Insurance background preferred, but relevant industry experience welcome
• Love thinking outside the box and being part of a close-knit work family
• Enthusiastic and optimist with an eye for detail
• Experience of using Microsoft office and ideally Acturis
• Proven record of smashing targets
• Cert CII qualification desired, if not we’ll sponsor you
• Math’s and English GCSE grade 5/C or above minimum
• Self motivated and thrives under pressure

Rewards & Benefits

• Competitive salary with profit share
• Auto-enrolment pension
• Enhanced sick pay
• 27 days holiday + all bank holidays
• Sponsorship for Cert CII qualifications and professional membership
• Monday to Friday working
• Office casual dress code (dress for the day)
• Established 23 years and an expanding company.
• Wellbeing and health initiatives
• Modern working environment
• Bike stores and showers at the office
• Acturis based trading platform

About Us:

We are Smart Insurance Services Limited operating as Coversure Insurance Services (Southampton), part of the franchised broking arm of The Jensten Group.

As a group, we control close to a £1bn GBP premium income and provide expert advice on business, professional and personal insurance always putting our customers first.

We have a friendly, client focused and modern office environment with an experienced team ready to support your career growth, you’ll thrive in an environment that values development and success.