Join an Award-Winning Insurance Brokerage!

Coversure Bromsgrove are proud to be Platinum Feefo Service Award Winners 2025, recognised for delivering outstanding service to our clients. If you’re a Senior Credit Controller with a passion for coaching and training others, this is a fantastic opportunity to develop your leadership skills with the potential to step into a team leader role in the future.

As a key member of our finance team, you will play a crucial role in managing outstanding payments, mentoring junior team members, and handling complex queries. You will also assist in settling insurer accounts, resolving direct debit queries through a premium finance company, and driving process improvements.

Key Responsibilities:

• Coaching and training junior credit controllers, sharing best practices and supporting their development
• Managing the collection of outstanding payments from clients and insurers
• Handling incoming calls relating to payment queries, outstanding balances, and general account enquiries
• Processing payments and providing clients with accurate account updates
• Handling direct debit queries related to premium finance agreements, including payment failures and disputes
• Liaising with the premium finance company to resolve payment issues and maintain accurate records
• Working with the IBA (Insurance Broking Accounts) team to assist in settling insurer accounts and ensuring accurate reconciliation
• Investigating account discrepancies and resolving payment issues
• Producing reports on aged debt and debtor status
• Ensuring timely follow-ups on outstanding balances and maintaining strong client relationships
• Supporting process improvements to enhance efficiency in the credit control function

What We’re Looking For:

• Proven experience in credit control, ideally in a senior role
• Experience coaching, training, or mentoring colleagues in a financial environment
• Strong telephone communication skills, with the ability to handle queries professionally and efficiently
• Ability to work collaboratively with internal teams, including the IBA team, to ensure accurate financial settlements
• Excellent problem-solving and negotiation skills
• High attention to detail and ability to meet deadlines
• Proficiency in financial software and Microsoft Excel

What’s in It for You?

• Be part of an award-winning team – Platinum Feefo Service Award Winners 2025
• Future leadership potential – opportunity to develop into a team leader role
• Competitive salary
• KPI Scheme – take ownership over your own pay review
• Achievement & Reward Scheme – monthly gift voucher draws for cross-sales
• 23 days holiday (plus bank holidays)
• Employee Benefit Scheme – including access to counsellors
• Free parking
• Exposure to a wide and varied client base – gain insight into new industry sectors

About Us:

Coversure Bromsgrove is part of Coversure Midlands, offering businesses, commercial vehicle owners, and private clients affordable, independent insurance services. Thanks to our strong partnerships with leading UK insurers, we provide great cover at competitive prices.

We foster a friendly, fast-paced, and fun office environment with a strong focus on personal and professional development.