Join an Award-Winning Insurance Brokerage!

Coversure Bromsgrove are proud to be Platinum Feefo Service Award Winners 2025, recognised for delivering outstanding service to our clients. If you’re an experienced Credit Controller looking to be part of a high-performing team, we’d love to hear from you!

As a key member of our finance team, you will play a crucial role in managing outstanding payments, liaising with clients and insurers, assisting in settling insurer accounts, and handling direct debit queries through a premium finance company. You will also be the first point of contact for incoming payment queries and account reconciliations.

Key objectives & responsibilities as our Credit Controller will include:

• Managing the collection of outstanding payments from clients and insurers
• Handling incoming calls relating to payment queries, outstanding balances, and general account enquiries
• Processing payments and providing clients with accurate account updates
• Handling direct debit queries related to premium finance agreements, including payment failures and disputes
• Liaising with the premium finance company to resolve payment issues and maintain accurate records
• Working with the IBA (Insurance Broking Accounts) team to assist in settling insurer accounts and ensuring accurate reconciliation
• Investigating account discrepancies and resolving payment issues
• Producing reports on aged debt and debtor status
• Ensuring timely follow-ups on outstanding balances and maintaining strong client relationships
• Supporting process improvements to enhance efficiency in the credit control function

What We’re Looking For:

• Proven experience in credit control or a similar financial role
• Strong telephone communication skills, with the ability to handle queries professionally and efficiently
• Ability to work collaboratively with internal teams, including the IBA team, to ensure accurate financial settlements
• Excellent problem-solving and negotiation skills
• High attention to detail and ability to work to deadlines
• Proficiency in financial software and Microsoft Excel

What’s in it for you:

• Be part of an award-winning team – Platinum Feefo Service Award Winners 2025
• You’ll be joining a team with great company culture and progressive working environment with a strong focus on personal development
• Competitive salary
• A KPI Scheme in place so you can take ownership over your own pay review
• You’ll be part of the Achievement and Reward scheme and we have a monthly gift voucher draw for cross sales
• Company pension scheme and 23 days holiday (plus bank holidays)
• We have an Employee benefit Scheme including access to councillors
• Free parking
• Exposure to a wide and varied client base, offering insight into new industry sectors

About Us:
Coversure Midlands was established to provide businesses, commercial vehicle owners and private clients with an affordable, independent insurance service and it remains that way to this day.

Thanks to our excellent relationships with some of the UK’s leading insurers, we can offer great cover for an affordable premium.

We have a friendly, progressive fast paced and fun office environment with a wide variety of experience to support your career and development.